I have a good range of office experience, including secretarial work,diary management,data entry,reception,setting up and maintaining database.
I work confidently and efficiently with the Microsoft office software suit,email and intranet systems.
I understand the importance of customer and office procedures and feel sure that I can provide you with a reliable and accurate service. I am an effective team worker who can develop good working relationships with colleagues and managers alike.
I would be pleased to attend for interview at your convenience to allow me to discuss my experience and qualities.
My full contact details can be found on my cv .
Thank you for your consideration.
Solmik Super Market Benin City, Edo State
Position: Customer Service Officer
Period: February, 2016 — November, 2017
• Obtain and evaluate all relevant information to handle product and service inquiries
• Making outbound calls to interested clients, in addition to addressing inbound customer calls.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Negotiating re-payment plans
Roseberry Technical Company Ltd Ikeja, Lagos State
Position: Customer Care Representative
Period: March 2015 — December, 2016
• Resolves product or service problems by clarifying the customer's complaint.
• Determining the cause of the problem; selecting and explaining the best solution to the problem; following up to ensure resolution.
• Maintains customer record by updating account information
• Attracts potential customers by answering product and service questions; suggesting information about other product and service.
• Refer customers to supervisors or more experienced employees
• Managing online clients for quick response for issues.
• Other duties that may be assigned by the supervisors.
God's Foundation Group of Schools, Ekpoma, Edo State
Period: August 2014 — February, 2015
Ambrose Alli University,Ekpoma, Edo State
Bachelor of Science in Computer Science (B.SC)
Bishop Ajayi Crowthern Memorial College,Edo State
National Examination Council (NECO)
Ugbowo Primary School Benin City,Edo State
First School Leaving Certificate (FSLC)