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CV Info

title Mr.
Summary

To enhance and facilitate the achievement of company’s goals through long-term involvement using my talents, acquired skills and experience. Create an exciting opportunity for my professional development and career growth in a stable company.

Job Experiences

04/2013 – 12/2016 Service Manager, “Summit Motors Ukraine” LLC (Kyiv, Ukraine)
(achieved Toyota Service Management (TSM) certificate of “Golden level” in 2016)
http://cityplaza.toyota.ua/
• achieving and maintaining TSM standards
• coordinating and being in charge of the service department operations: service reception, workshop, warranty and technical support unit, PDS unit (pre-delivery service and additional equipment installation), service administrator and aftersales department’s call center
• responsible for the retention of clients’ attendance and high level of customer satisfaction on provided services
• constantly increasing sales of spare parts and service hours up to the planned volumes
• developing technical and client communication skills of the teams
• advancing the level of overall service department

01/2012 – 04/2013 Head of Service Reception, “Summit Motors Ukraine” LLC (Kyiv, Ukraine)
• coordinating smooth and continuous functioning of Service Reception Group (operating from 8:00 am till 8:00 pm on a daily basis)
• maintenance of high quality service to customers
• dealing with delicate arguable situations with customers

12/2008 – 01/2012 Service Adviser, “Summit Motors Ukraine” LLC (Kyiv, Ukraine)
• repair and service maintenance for customers of “LEXUS” and “TOYOTA” brands on daily basis (pre-booking of customer attendance, verbal diagnostic, identification of technical problems and proposal of solutions, invoicing, post-service contact, etc.)

11/2008 – 12/2008 Service Adviser, “Toyota-Ukraine” CFT (Kyiv, Ukraine)
• providing periodical maintenance and repair services for customers of “LEXUS” and “TOYOTA” brands on daily basis (pre-booking of customer attendance, verbal diagnostic, identification of technical problems and proposal of solutions, invoicing, post service contact, etc.)

Education Level Master
Education

2002-2005 Master’s Degree in “Corporate Finance”
Ukrainian Institute of Stock Market Development
at Kyiv National Economic University

2000-2001 Specialist Degree in “Manufacture, Maintenance and Repair of Aircraft” qualification of Engineer-Mechanic
Kharkov Air Forces Institute

1996-2000 Bachelor Degree in “Aviation and Astronautics”
Kyiv Air Forces Institute

1986-1996 Secondary school №3 / Physics – Mathematical Lyceum # 1

Country Lebanon
Nationality Ukrainian
Gender Male
Driving licence Yes
Driving Category “B/B1” and “C/C1”
Age 17

Expected Job Info

Salary Type Negotiable
Employment Type Full Time , Part Time